Name: HP 3-year Active Care NBD Onsite with Accidental Damage Protection Notebook Hardware Support U18L9E
SKU: 136491

HP 3-year Active Care NBD Onsite with Accidental Damage Protection Notebook Hardware Support U18L9E

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Features

HP TechPulse-enabled support features
Remote problem diagnosis and support
Next business day onsite hardware support
Accidental Damage Protection
Replacement parts and materials
Firmware updates for selected products

Benefits

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Technical Specification

Support type: Active Care

Additional support option: Accidental damage protection

Duration: 3 years

Response time: Next business day response

Coverage window: Standard workdays - 9 hours

Place of service: Remote and Onsite

Service method: Onsite and Predictive Support

Warranty coverage: In warranty

Care Pack type: Electronic

Products Covered By This HP Care Pack Service